Being put on hold, waiting for service in a complex system or hastily trying to edit detailed information on a mobile device, we have all experienced the waits, tensions and downfalls of bottlenecked systems and services. We can either get confused and frustrated, or we can design more effective solutions.
Today, design plays a much more profound role in shaping our lives than just appearance, styling and interiors (Norman, 2011). Well-designed systems can shape our experiences and communications. As though invisible, good design transforms and uncomplicates our daily interactions. Read more…..